Shipping policy
Order Processing
- Orders are processed within 1–2 business days.
- You will receive a confirmation email once your order has been shipped, including tracking details.
Shipping Rates & Delivery Times
|
Location |
Shipping Charge | Order Placed | Order Delivered** |
| Canada | $8.99 | Anytime | 2-7 business days |
| United States | $28.99 | Anytime | 3-7 business days |
| Outside of Canada, the US | $28.99 | Anytime | 5-10 business days |
Free Shipping
- Orders over $120 (before tax & discounts) qualify for free standard shipping within Canada.
Customs, Duties & Taxes (for International Orders)
- United States: In addition to shipping charges, orders may be subject to customs clearance fees, import duties, and taxes depending on the value of the shipment and US customs regulations. These fees are the responsibility of the customer.
- International (outside Canada & US): International shipments may also be subject to customs fees, import duties, and taxes once the package arrives in your country. These charges are the responsibility of the customer.
Delays & Exceptions
- Delivery times are estimates and may be affected by weather, carrier delays, or customs processing.
- We are not responsible for delays once the package has been handed to the carrier.
Order Tracking
- All shipments (except Small Packet options) include a tracking number.
- You can track your package using the carrier’s website.
Contact Us
If you have any questions about your order or shipping, please contact us at info@pncnutrition.com